Everything about what data Vitaka collects, why it's collected, where it's stored, and whether it's ever shared with anyone — explained here in plain English.
Core privacy principles
Vitaka's position on every matter is transparent — no hidden policies.
Name, email address, and date of birth provided at registration; mobile number for payments; identity document details for KYC — only the information that is strictly necessary is collected, nothing more.
Minimal data policyAll personal data is stored in a separately encrypted database. Payment information is held in an even more secure PCI DSS certified environment. Servers are redundant across multiple locations.
Encrypted storageVitaka never sells your data. Limited information may only be shared with payment processors (bKash, Nagad), game providers, or when required by law — nothing beyond that.
Never sold to third partiesVitaka uses session cookies and analytics cookies — solely to improve the platform. No advertising or third-party tracking cookies are used.
Limited cookie usageEvery member has the right to access their personal data, request corrections, or close their account and ask for their data to be deleted.
GDPR rightsData for active accounts is retained for the duration of your service. After account closure, data is deleted once legal retention obligations are met (typically 5 years).
Defined retention periodThis Privacy Policy Vitaka This outlines Vitaka's position and commitment regarding the personal data of platform users. Vitaka believes your data belongs to you — Vitaka uses it only temporarily and solely for the purpose of delivering its services, nothing more.
The following information is collected when you create an account and use Vitaka's services:
At Registration:
KYC Verification Time:
Automatically collected information:
Vitaka only collects information that is strictly necessary to provide its services. We never ask for unnecessary or excessive data.
The information we collect is used for the following purposes:
Important: Vitaka does not sell or rent your information to advertising companies or data brokers — doing so would be a direct violation of Vitaka's policy.
Vitaka may share data only under strictly limited circumstances:
| With whom | What data | Why |
|---|---|---|
| Payment Processors (bKash, Nagad) | Mobile Number, Amount | To Process Transactions |
| Game providers | Session tokens, betting history | To Operate Games |
| KYC verification service | Identity document details | To verify your age and identity |
| Law enforcement agencies | Information required by law | To Meet Legal Obligations |
Your data is not shared with anyone beyond the reasons stated above. Vitaka has a Data Processing Agreement (DPA) in place with every third party, legally binding them to protect your information.
Vitaka uses the following technologies and practices to protect your personal data:
No system is 100% secure. In the event of a data breach, Vitaka will notify affected members within the timeframe required by law.
Vitaka uses the following types of cookies:
Vitaka does not use advertising or retargeting cookies. Cookies can be disabled through your browser settings, though disabling essential cookies will prevent login from working.
Under GDPR and international data protection laws, every member has the following rights:
To exercise any of these rights, email support@vitaka.best. Requests are typically responded to within 30 days.
Vitaka's services are strictly for individuals aged 18 and over. We do not knowingly collect data from anyone under 18. The KYC process is one of the primary ways we enforce this age requirement.
If a minor registers on Vitaka and this is brought to our attention, the account will be closed immediately and all associated data will be deleted.
Vitaka is not responsible for the privacy practices of any third-party websites linked from its platform. We recommend reviewing the privacy policy of any external site before visiting it.
Game providers have their own privacy policies. Any data Vitaka shares with them is limited and governed by contract — they are not permitted to use that information for any other purpose.
Vitaka retains data according to the following principles:
Vitaka may update this Privacy Policy at any time. For significant changes, a notification will be sent to your registered email address or displayed on the platform. The "Last Updated" date at the top of this policy will always reflect the most recent revision.
For any privacy-related questions or concerns, please contact us at support@vitaka.best.
Your Rights
You are in control of your data at Vitaka — nothing happens without your consent.
You can find out exactly what information Vitaka holds about you with a single request. Email our support team and a full data report will be sent to you within 30 days.
To correct a name spelling, update your email, or make any other changes to your details, you can do so through Account Settings or by contacting support.
You may request account closure and deletion of your data. Any data beyond what is legally required to be retained will be deleted within the specified timeframe.
You can request a copy of your data to download. Data is provided in a machine-readable format (JSON or CSV).
To opt out of promotional emails or SMS, use the "Unsubscribe" link at the bottom of any message or contact our support team.
If you object to your information being used for a specific purpose, let our support team know — Vitaka will stop that use unless required by law.
Your data journey
How your data is handled at every stage — from registration through to deletion.
Only minimal information is collected at registration
Data is encrypted using AES-256
Used Only to Provide Services
For the period required by law
Securely Deleted After Retention Period
Security measures
All communication between your browser and Vitaka's servers is encrypted. No one can read or alter your data in transit — the same technology used by banks.
All personal data stored on our servers is protected with AES-256 encryption. Payment information is kept in a separate, more secure vault.
Vitaka staff can only access the information required for their specific role. Very few employees have the ability to view your complete data in full, and every access is logged.
Third-party security experts regularly audit Vitaka's systems. Penetration testing and vulnerability scans are carried out every quarter.
Automated 24/7 monitoring runs continuously to detect unusual logins or unauthorized data access. Alerts are triggered automatically whenever suspicious activity is identified.
Detailed discussion
Many online platforms treat user data as a product — selling it to advertising companies or passing it on to data brokers. Vitaka rejects that approach entirely. The reason is simple — Vitaka's business is providing betting services, not trading in data. Members trust Vitaka with their information and money, and that trust will never be broken.
When you make a deposit via bKash or Nagad, your mobile number and transaction details are received by Vitaka's system. This information is used solely to verify and record that transaction. Your betting history or any other personal data is never shared with bKash or Nagad — only the transaction amount and transaction ID necessary to process that payment.
KYC may feel like a concern for those uneasy about sharing personal information. However, it's important to know that KYC data — your ID document and selfie — is used solely for identity verification. This information is stored encrypted in a secure vault, accessible only to a limited number of authorised staff when necessary. Every access is logged.
Vitaka's betting history data serves a purpose many members aren't aware of — responsible gaming. If a member's betting patterns show a sudden, unusual shift — such as a sharp increase in deposits or regular late-night betting — Vitaka's system can automatically flag this and send the member an alert. This isn't working against you; it's working for you.
Privacy policies are often written in dense legal language that is difficult to understand. Vitaka has deliberately written this document in plain, clear English because trust cannot be built on something you cannot understand. If anything is unclear, contact support directly — Vitaka is obligated to respond.
When using the mobile app, certain additional information may be collected automatically — such as device model or operating system version. This data is used solely for crash reporting and performance improvements, and is never linked to your personal identity.
Vitaka staff will never ask for your password over the phone or by email. If anyone claims to be from Vitaka and asks for your password or payment details, it is a scam. Please report such incidents to support@vitaka.best.
In summary, Vitaka's privacy policy rests on three core principles: minimal data collection, maximum security, and full transparency. Departing from these principles would undermine the trust that keeps our relationship with you sustainable — so upholding them is in Vitaka's own interest as much as yours.
To learn about the full terms and conditions of using Vitaka Terms & Conditions Read more to learn about responsible betting tools. Responsible Gaming Go to page.
Frequently Asked Questions