Please read these terms before opening an account, placing bets, receiving payments, or using bonuses on Vitaka — everything is written in plain, simple language.
Important
Browse these cards for a quick summary of the most important parts of Vitaka's terms and conditions.
You must be at least 18 years old to open an account with Vitaka. Only one account per person is permitted. Registration must be completed with accurate information — providing false details is strictly prohibited.
Account PolicyDeposits are processed instantly. Withdrawal timeframes depend on your VIP level. The minimum deposit is ৳200 and the minimum withdrawal is ৳500. You must use the same payment method for both deposits and withdrawals.
Payment PolicyEvery bonus comes with wagering requirements, which are clearly stated on the offer page. Bonuses may only be used for genuine betting purposes. Any attempt to abuse the bonus system may result in account suspension.
Bonus PolicyIdentity verification is required once before your first withdrawal. You'll need a copy of your national ID or passport, plus a selfie. Once KYC is complete, you won't need to do it again.
Identity VerificationRunning multiple accounts, abusing bonuses, arbitrage betting, money laundering, and any form of fraudulent activity are strictly prohibited. If detected, the account and all associated balances will be forfeited.
Prohibited ActivitiesVitaka puts the health and financial wellbeing of its members first. Deposit limits, self-exclusion, and session timers are all available at no cost. You can temporarily or permanently close your account at any time if you feel the need.
Responsible GamblingTerms & Conditions Vitaka This is the agreement that governs your use of the platform. By registering, logging in, or using any service on Vitaka, you are considered to have accepted these terms. Please read the full document before creating an account.
In this document, "Vitaka", "we", or "the platform" refers to the vitaka.best website and its applications. "Member" or "you" refers to any individual registered with Vitaka. "Bet" refers to any wager placed through Vitaka.
Vitaka operates under an international gaming license. The platform is not intended for anyone under 18 or for residents of countries where online gaming is prohibited by law. Vitaka reserves the right to update these terms at any time — any changes will be communicated via email or announced on the platform.
To register an account with Vitaka, you must meet the following requirements:
Tips: Enable two-factor authentication (2FA) right after creating your account — it's the single best way to keep your account secure.
Vitaka currently supports deposits via bKash, Nagad, and Rocket. All deposits are typically credited to your account instantly.
Only mobile banking accounts registered in your own name may be used for deposits. Deposits made from someone else's number will not be accepted and may be returned.
Warning: For any payment-related issues, please contact support within 48 hours. Claims submitted after this window may not be processed.
The following conditions apply to all withdrawals on Vitaka:
| VIP Level | Withdrawal Timeframes | Daily maximum |
|---|---|---|
| Bronze | Within 24 hours | ৳20,000 |
| Silver | Within 12 hours | ৳50,000 |
| Gold | Within 3 hours | ৳1,00,000 |
| Diamond | Instant | Unlimited |
Keep the following rules in mind when placing bets on Vitaka:
Odds in live betting change in real time. If odds shift while your bet is being placed, the bet will be accepted at the updated odds — this is standard practice and no complaints regarding this will be entertained.
Each bonus offer on Vitaka has its own terms, detailed on the offer page. The general rules are as follows:
If you have any questions about a bonus's wagering requirements, contact support before claiming the bonus.
The following activities are strictly prohibited on Vitaka. If detected, your account and balance may be permanently confiscated:
Important: Vitaka reserves the right to report any detected suspicious activity to the relevant law enforcement authorities.
Vitaka reserves the right to temporarily or permanently close an account for the following reasons:
If a balance remains at the time of account closure, Vitaka will make reasonable efforts to return it in accordance with our policies. However, if the closure is due to a rule violation, the balance may be forfeited.
Vitaka believes betting should be a form of entertainment — not a source of problems. That's why the following tools are always available on Vitaka, free of charge:
If you're experiencing a betting problem Responsible Gaming page Go ahead and reach out to Vitaka's support team.
Vitaka may update these terms and conditions at any time. Members will be notified of significant changes via their registered email or through a platform notification. Continued use of Vitaka after any changes have been made will be considered acceptance of the updated terms.
If you have trouble understanding any terms or have questions, contact our support team at support@vitaka.best.
Identity Verification
A one-time identity verification is required before your first withdrawal. It doesn't take long — the process is typically completed within 24 hours.
KYC (Know Your Customer) is a mandatory requirement under international gaming licenses. It exists to prevent money laundering and protect minors. Every Vitaka member must complete it once — after that, it's done for good.
Log in and go to Profile → Account Settings → Identity Verification. Click the "Start Verification" button to begin the process.
Upload clear photos of both the front and back of your National ID (NID) or passport. Images must be sharp, unblurred, and uncropped.
Take a selfie holding your ID — both your face and the ID details must be clearly visible. Filtered or edited photos will not be accepted.
Proof of current address may be required for large withdrawals (over ৳50,000) — such as a utility bill or bank statement issued within the last 3 months.
KYC reviews are typically completed within 24 hours. Once approved, you'll receive an email or in-app notification — after that, there are no further barriers to making withdrawals.
Required Documents
Bangladesh Election Commission NID — photos of both the front and back are required.
MandatoryIf you don't have an NID, a clear photo of the data page of a valid passport is accepted as an alternative.
AlternativelyA clear selfie holding your ID — your face must be fully visible.
MandatoryRequired for withdrawals exceeding ৳50,000 — a utility bill or bank statement will be needed.
For large withdrawals onlyWithdrawal Process
The steps from submitting a withdrawal request to receiving your funds.
Winnings are credited to your wallet instantly
Complete identity verification if this is your first time
Submit a withdrawal request from your wallet
Vitaka completes a brief verification process
Funds arrive in bKash/Nagad within the designated timeframe
If you experience any issues with a withdrawal, contact support with your transaction ID. For Diamond members, instant withdrawal means processing within 15 minutes of the request.
Bonus Terms & Conditions
Vitaka's bonus terms aren't complicated — but knowing them upfront keeps everything clear.
Detailed Explanation
Many betting platforms write their terms and conditions in such complex legal language that the average user finds them nearly impossible to understand. Vitaka made a deliberate decision to write these terms in plain, straightforward language — because rules that are hard to understand are hard to follow. Everything in this document is a commitment from Vitaka, not just a list of member obligations. Vitaka has responsibilities here too.
Vitaka takes its age policy very seriously. We do not want anyone under 18 using Vitaka — not just for legal reasons, but because it's the right thing to do. While some may find the KYC process inconvenient, it is an internationally recognized method for protecting minors and preventing money laundering, and it is also a mandatory requirement of Vitaka's license. Once you've completed KYC, you never have to do it again — think of it as a one-time task.
It's important to understand Vitaka's one-account policy. Some players assume that opening multiple accounts means more bonuses — but Vitaka's system detects exactly that. Any attempt to create multiple accounts from the same device, IP address, or payment method will be flagged. If caught, all associated accounts may be permanently closed and any balances forfeited. Everything Vitaka has to offer is available through a single account.
We get a lot of questions about bonus wagering requirements. They exist to ensure bonuses are used for the actual betting experience, not just withdrawn immediately. Vitaka's welcome bonus carries an 8x wagering requirement — meaning if you receive a ৳5,000 bonus, you'll need to place ৳40,000 in bets before it becomes withdrawable. That may sound like a lot, but with regular betting it adds up faster than you'd think. Importantly, your main balance (excluding the bonus) can be withdrawn at any time, even before the wagering requirement is met.
Vitaka is upfront about withdrawal timeframes. Bronze members may wait up to 24 hours — which can feel frustrating, especially after a big win. But this verification process exists to protect everyone, and is essential for preventing fraud and money laundering. Moving up to VIP tiers significantly reduces that wait time. Diamond members enjoy instant withdrawals because their transaction history has already established a strong trust record.
Vitaka's position on paying out winnings is clear — money won fairly will always be paid out. Many members ask whether Vitaka holds back large wins. The answer is no — however, a brief review may be conducted for security purposes on unusually large wins. This typically takes no more than a few hours, and once everything checks out, payment is confirmed.
Vitaka's list of prohibited activities may seem strict at first glance, but these rules exist to protect honest members. Arbitrage bettors and bonus abusers ultimately harm the platform — which leads to reduced bonuses and lower odds for legitimate members. Enforcing these rules effectively benefits everyone who plays fair.
Responsible gaming isn't just a policy at Vitaka — it's a core value. If betting ever starts to feel like a source of stress rather than enjoyment, don't hesitate to use Vitaka's tools. Setting a deposit limit or taking a break isn't a sign of weakness — it's a smart decision to look after yourself.
To learn how your information is used, Privacy Policy Read more about our responsible betting tools. Responsible Gaming page Go. For answers to common questions FAQ View.
Frequently Asked Questions